FAQs

Does Downgrading Delete Anything?

No. Moving to a cheaper plan, or to the free plan, never deletes a record, a question or a report.

Last reviewed 2026-10-19

No. Moving to a cheaper plan, or all the way to our free Starter plan, never deletes anything. Not a record, not a question you have asked, not a report, not a share link you have already sent.

This is worth saying plainly because it is the thing people worry about most, and it stops some people from moving to a plan that would suit them better.

What changes on a smaller plan is what you can do next:

  • On Starter, a weekly question limit and a cap on records held at a time
  • Automatic record monitoring stops
  • On Starter, literature alerts only run until 28 days after you signed up. After that they pause, and they are kept rather than deleted
  • If the new plan covers fewer patient profiles than you have, you choose one that keeps getting new research and the others become read-only, which means fully readable but paused for new work

Everything you had before the change is still there afterwards, and stays readable for as long as your account is open.

See When a plan covers fewer profiles and Changing or cancelling your plan.